DUYELL SHIPPING POLICY
At Duyell, we are committed to delivering fresh, premium-quality seeds, dry fruits, nuts, granola, muesli, and healthy snacks to your doorstep as quickly as possible
1.Order Processing
- Orders placed before 5:00 PM (IST) on working days are generally processed and dispatched within 24 hours, subject to stock availability.
- Orders placed after 5:00 PM will be processed on the next working day.
- At Duyell, our team works 12 hours a day, 7 days a week to process your orders. However, our courier partners do not operate pickups on Sundays and certain Government Holidays.Therefore, orders placed after 5:00 PM on Saturday, as well as on Sundays or Government Holidays, will be dispatched on the next working day
2.Delivery Timeline
- Orders are generally delivered within 3–7 business days after dispatch, depending on your location.
- Delivery to remote or rural areas may take additional time.
- Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances
3.Shipping Charges
- Free Shipping on all prepaid orders with a cart value of ₹499 or above.
- A flat shipping fee of ₹49 will be charged for orders below ₹499.
- The final shipping charges, if any, will be displayed during checkout before payment
4.Festival & Peak Season Delays
During festivals, public holidays, promotional campaigns, or periods of exceptionally high order volumes, dispatch and delivery may take longer than usual. We appreciate your patience and understanding.
5.Customer Responsibility
Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, address, PIN code, and contact number.
Duyell shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
6.Damaged, Incorrect or Missing Products
If you receive a damaged package, incorrect product, missing item, or a tampered parcel, please notify us within 24 hours of delivery.
Please provide:
- Order ID
- Clear photographs of the product and packaging
- A brief description of the issue
Our support team will review your request and provide an appropriate resolution as quickly as possible.
7.Cash on Delivery (COD)
Cash on Delivery (COD) is currently not available. All orders must be prepaid using the payment methods available on our website.
8.Order Tracking
Once your order has been shipped, you will receive your tracking details via Email, SMS, or WhatsApp (where applicable).
9.Contact Us
For any shipping-related queries, please contact us:
Email: support@duyell.com
Phone: +91 7396119797
We aim to respond to all customer queries within 1–2 business days